Privacy Policy – Mayora4D's Commitment to Protecting Your Data

This Privacy Policy ("Policy") is published by mayora4d ("Platform", "We") and describes how we collect, use, disclose, store and protect your personal information when you use the mayora4d website at https://mayora4d.asia, our mobile application and all related services.

This Policy applies to all users of the mayora4d platform, including registered members, website visitors and any individual who interacts with our services in any capacity. It covers all categories of personal information we collect in connection with providing our online betting services, slots, Live Casino, Malaysia Super League and EPL football betting, e-sports and all other games available on the mayora4d platform.

Mayora4d is committed to protecting your privacy and upholding internationally recognised data protection principles. We ensure that the collection and use of your personal data is always lawful, fair and transparent.

Mayora4d collects various types of personal information necessary to provide our services safely and effectively. The categories of data we collect include:

We do not collect sensitive categories of personal data such as health information, religious beliefs, political affiliations or biometric data, unless specifically required to meet applicable regulatory obligations and you have been informed in advance.

Mayora4d collects your personal information through several primary channels:

• Directly from You: During the mayora4d account registration process, identity verification (KYC), profile form completion, deposits and withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and when communicating with our support team.
• Automatically: Technical data such as IP address, device information and session data is collected automatically when you browse or use the mayora4d platform. This includes data from cookies and similar tracking technologies.
• From Third Parties: In some cases, we receive information from identity verification providers, payment service providers such as Malaysian banking institutions, and security service providers to verify the details you submit and to detect fraud.
• Through Platform Activity: Your gaming activity data — including football betting records, slots sessions, Live Casino games, and e-sports wagers — is automatically generated as part of normal use of the mayora4d platform.

Mayora4d uses your personal data solely for the following purposes. We do not use your data for any purpose beyond what is stated below without first obtaining your consent:

• Identity and Account Verification (KYC): To verify your identity during registration and ensure that only eligible individuals aged 18 and above use the mayora4d platform, in line with our responsible gambling commitments.
• Service Provision: To process deposits and withdrawals, manage your account, provide access to all mayora4d games and services, and ensure a smooth and enjoyable user experience.
• Fraud Prevention and Security: To identify and prevent fraudulent activity, money laundering, multiple account abuse and any other illegal activity that may harm the platform or other members.
• Regulatory Compliance: To fulfil applicable legal and regulatory obligations, including financial transaction reporting requirements and customer identity verification.
• Service Improvement: To analyse usage patterns in aggregate, anonymised form to help us understand how users interact with the mayora4d platform and improve the overall user experience.
• Service Communications: To send transaction notifications, security alerts, platform update notices, and other service-related information pertaining to your account. These are not marketing communications.
• Marketing (with Consent): To send information about promotions, bonuses, Malaysia Super League and EPL special offers, e-sports and new games to members who have given their marketing consent. You may withdraw this consent at any time.
• Customer Support: To process your enquiries, complaints, and support requests, and to maintain communication records for quality and training purposes.

Mayora4d does not sell or rent your personal data to any third party. However, in the course of operating our platform, we may share your data with a limited set of third-party categories as follows:

• Payment Service Providers: Malaysian financial institutions and digital wallet providers including FPX banks, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow, for processing your deposit and withdrawal transactions. This sharing is limited strictly to the information needed to complete each transaction.
• Game Providers: Companies that provide slots, Live Casino, and other game content for the mayora4d platform may receive the session data needed to deliver their services. All game providers are bound by strict data protection agreements.
• Technology Providers: Technical service providers that assist us in managing platform infrastructure, secure data storage, cybersecurity and anonymised analytics. All vendors are bound by data processing agreements that require them to protect your data.
• Regulatory Authorities and Legal Bodies: Where we are required to do so by law or a valid court order, we may need to disclose certain information to the relevant authorities. We will notify you of any such disclosure where we are permitted to do so.

The security of your personal data is something we take very seriously at mayora4d. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction or accidental disclosure.

The technical security measures we employ include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and mayora4d servers.
• At-rest encryption for sensitive data stored in our databases.
• Multi-layered firewall and intrusion detection system (IDS/IPS) operating 24 hours a day.
• Role-based access controls ensuring that only authorised personnel can access specific data categories.
• Two-factor authentication (2FA) for all administrative access to mayora4d systems.
• Regular security audits conducted by independent third parties specialising in online gambling platform security.
• Vulnerability scanning and penetration testing conducted on a regular basis.

Your personal data is retained for as long as your account is active or as needed to provide services to you. Following account closure, we retain certain data for the period required by applicable law — typically five to seven years for financial records. Data that is no longer required is securely disposed of using recognised data deletion procedures.

Mayora4d uses cookies and similar tracking technologies to enhance your user experience, maintain the security of your login session and analyse platform usage patterns in aggregate.

Types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the mayora4d platform to function properly. They include session cookies that keep you logged in while using the platform and security cookies that protect your account. These cookies cannot be disabled.
• User Preference Cookies: These cookies save your preferences — such as language, display settings, and other configurations — so you do not have to reset them each time you visit the mayora4d platform.
• Analytics Cookies: These cookies collect information about how you use the mayora4d platform, such as the pages you visit and time spent on each. Data is collected anonymously and used to improve our platform. You may opt out of analytics cookies via our cookie settings.
• Performance Cookies: Used to monitor the platform's technical performance and identify areas for improvement. The data collected is technical in nature and does not personally identify you.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and security of your mayora4d account.

As a mayora4d member, you have several rights regarding your personal data that we fully respect and uphold:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this within 30 days of the request date.
• Right to Rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Please contact our support team or update your details directly through your account profile settings on mayora4d.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that we may be required by law to retain certain data even after a deletion request.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations, such as when you dispute the accuracy of your data.
• Right to Withdraw Consent: For data processed on the basis of your consent, such as marketing communications, you may withdraw that consent at any time without affecting any processing that took place prior to withdrawal.
• Right to Complain: If you believe that mayora4d has processed your data in a manner that breaches this Privacy Policy, you have the right to lodge a complaint with us. We will investigate every complaint thoroughly and respond within a reasonable timeframe.

To exercise any of the rights above, contact our data protection team by email at support@mayora4d.asia with the subject line "Privacy Rights Request". We may need to verify your identity before processing your request.

In operating the mayora4d platform across the Malaysian market, your personal data may be transferred to and stored on servers located outside Malaysia. This is standard practice in the global online services industry.

When your data is transferred outside Malaysia, mayora4d ensures that adequate safeguards are in place to protect your data, including:

• Ensuring that data recipients in the destination country maintain data protection standards equivalent to or stricter than those applicable in Malaysia.
• Using standard data transfer agreements that require recipients to protect your data in accordance with the standards set by mayora4d.
• Selecting cloud service and infrastructure vendors that hold recognised international security certifications.

All cross-border data transfers carried out by mayora4d are based on legitimate operational requirements and are conducted with appropriate safeguards to ensure your privacy rights are protected at all times.

The mayora4d platform is intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that we have collected data from an individual under the age of 18 without proper verification, we will immediately take the following steps:

• Closing the account in question immediately and returning any deposited funds.
• Deleting all personal data related to that individual from our systems as soon as possible.
• Reviewing our age verification procedures to prevent the same situation from recurring.

If you become aware that someone under the age of 18 has registered for or is using the mayora4d platform, please contact us immediately at support@mayora4d.asia so we can take appropriate action without delay.

Mayora4d may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or feedback from our member community. We encourage you to review this policy periodically.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Sending email notifications to all active mayora4d members explaining the key changes made.
• Displaying a prominent notice on the mayora4d platform homepage for at least 30 days after the changes take effect.

Continued use of the mayora4d platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 8 above.

If you have any questions, concerns or requests regarding this Privacy Policy or how mayora4d handles your personal data, please contact our data protection team through the following channels:

• Privacy Email: support@mayora4d.asia – Please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed to the right team. We respond to all privacy-related enquiries within 48 business hours.
• 24/7 Live Chat: Available directly within the mayora4d platform for general enquiries about privacy and data security. Typical response time is under 2 minutes.
• WhatsApp: Reach our support team via WhatsApp in Bahasa Melayu for help with account privacy matters. Available 24 hours a day.

For formal privacy rights requests such as data access, correction or deletion, please use email to ensure your request is properly recorded and can be processed within the stipulated timeframe. We are committed to addressing all requests seriously and in a timely manner.

Mayora4d values your trust and we are always working to maintain the highest standards of privacy and data security. If you are happy with how we handle your privacy and wish to continue enjoying a safe football betting, slots, Live Casino and e-sports experience with us, we welcome you as part of the growing mayora4d Malaysia community.